Rod's Coupons, Promo Codes & Deals

About Rod's

Rods western palace is your hub for all western everything, from classy western apparel, home décor, and gifts. Rods have a wide array of products including merchandise for horse owners and horse lovers such as saddles. A horse owner will not only get merchandise such as saddles but can also have they're stably outfitted by Rods services. Founded in 1976, Rods is a family business that has made a name for itself for embracing and promoting western culture and living. Some of their products include; cowboy hats, accessories, belts, home décor, jewelry, cowboy hats, horse tack, and gifts as well as western clothing.

Rods promote the best in western charm through their wide array of products which are a mixture of great urban trends as well as some western country spice. If you are proud of your western roots then you will find Rods the ideal place to be. Their online operation rods.com kicked off back in the early 90's and even though computers were slow and cumbersome back then, the online operation lay the foundation for their success today. As the internet and the world of computers have evolved since the 90s, so has the store, blossoming over the years to become a global trendsetter. No matter the background of the customer, Rod's appeal has transcended cultures and appealed to other people from different places.

Rod's Free Shipping Policy

Rods employ a number of shipping options. They use either FedEx home delivered or the US postal service depending on the contents of your package as well as its size. Within 2 to 4 business days, the order will have left the store's warehouse en route to the customer. The shipping options include; 1. Economy Shipping This will typically between 7 to 10 business days for delivery and will employ either US postal delivery services or FedEx home delivery. 2. Standard shipping Typically takes between 5 to 7 business days to arrive at the destination. The package is ferried to the customer using either FedEx home delivery or US postal services as well. 3. Premium shipping This is the quickest ground shipping method taking only 3 to 5 business days and employing delivery services from either FedEx or US postal services.

Rod's Return Policy

As much as Rods are committed to offering great and satisfying products to customers all the time, they are open for returns in case customers are unhappy with the products. The product or products should be returned within 90 days from delivery date. Upon confirmation that the customer claim is valid, the customer will either get a refund, exchange or credit. Customers can rest easy since Rods customer care will treat each complaint with the fairness it deserves. Some products though are not returnable unless they are defective these are; 1. Products that have been customized or personalized to particular customer's needs 2. If boots delivered have been worn 3. Worn or torn clothing Customers can make use of the Rods prepaid service to return customer products they are unsatisfied with. Customers can find a pre-printed return label at the bottom of the packing slip; customer service can assist customers who did not retain the packing slip wish to use the pre-paid service. The following steps are useful if a customer intends to use the service; 1. Fill the exchange or return information on the other side of the packing slip 2. The merchandise should be properly and carefully repackaged by the customer 3. Cut the return label at your packing slip bottom and stick it to the returning package 4. Take the package to any US postal service and allow 2 weeks for the return to process 5. Ensure the package if it worth 100 dollars and above and always retain the tracking number Note: the company will not be responsible for returns that aren't received and are not traceable. A return postage charge of 9.95 dollars will be deducted from the refund.

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